Frequently Asked Questions

Shipping

Where do you ship?

How much does it cost for shipping fee?

Orders

How do I track my order status?

Will I receive any order confirmation after placing an order?

How can I change specification/ delivery address/ recipient for my existing order?

Can I cancel an item in my existing order?

How can I cancel my order?

I received an incomplete order, what should I do?

I received the wrong item, what should I do?

I received damaged/ defective item, what should I do?

When will I receive my order?

Are there any additional fees I need to pay?

Return and Refund Policy

What is your Return Policy?

What is your Refund Policy?