Refund PolicyOur replacement policy allows for item(s) your choice of a full refund or replacement item(s). However, we do have a few simple requirements for processing a return.
OUR 30-DAY EXCHANGE OR REFUND GUARANTEE
Go Young Now guarantees that any item bought from us can be refunded or replaced for free with a 30-day, post-purchase money back guarantee.
ACCEPTABLE RETURN REASONS
Your return can only be approved based on the following reasons:
Reasons | Description |
Objective reasons | Damaged | The product is damaged in delivery |
| Defective | The product does not function as described in its manufacturer specification |
| Incorrect/wrong item | Not the product the customer ordered (e.g. wrong size or wrong color) |
| Missing items/parts | Missing items/parts as indicated in the packaging |
| Does not fit* | Customer receives the size that was ordered but it does not fit* |
| Website error | The product does not match website specifications, description, or image (this issue is attributable to a website error/misinformation) |
RETURNS AFTER 30 DAYS
Your item may not be returned after 30 calendar days based on the 30-DAY EXCHANGE OR REFUND GUARANTEE
Process for returning an item:
- Make sure it meets the criteria for a valid return.
- Send us a message at support@goyoungnow.com indicating the intent to return the item. Please include the following in the email:
- Photo of the item
- Tags and labels attached
We will send a response to assist you in processing the return of the purchased item.