Alternatively, a SHIPPING CONFIRMATION is sent to the email address you have registered in the website upon placing your order. The email contains tracking link where you could check the status of your order.
We are trying to ship the items the soonest, so for any changes like:
Change of address or personal information
Change of specifications like product, size, color
Feel free to send us a message at firstname.lastname@example.org. Cut off in making changes is 2PM EST, after the order is placed.
NOTE: Product, delivery addresses and recipient names can only be changed if the orders have not been shipped out yet. Once shipped, we can no longer change the invoices since these are already printed and orders have already been handed over to our third-party couriers.
To cancel your order, please send us your request at email@example.com. We will help you cancel it and notify you when done. Cut off in cancellation is 2PM EST same day from the time the order has been placed
If the item you received is not what you originally ordered, we are happy to replace the item for you. Please notify us immediately at firstname.lastname@example.org so we can assist you promptly. We will need you to send us a photo of the item you received.
We process your orders right after you have successfully placed your order. You can expect to receive your order within 3-5 weeks from the date of purchase.
*In order to provide the best prices for you our courier service is unable to provide scheduling of deliveries; therefore we cannot guarantee delivery of your order for a specific time or date. Yet you can be assured we are working closely with our service partners to allow us to better serve you in the future.
IMPORTANT: We are not responsible if a package is not delivered because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after purchase. Costs to reship the package will be invoiced to the customer.
At Go Young Now, fees reflected on check out are the only fees that would be collected upon placing your order. However, for items that would be sent across borders, your country may charge you with duty or taxes fees. Do check your government’s policy on the items bought from abroad before placing the order.